FAQ

General

What is Belcard?

Belcard is a Nepal-native NFC digital business card platform. You get a physical card with an embedded NFC chip that opens your digital profile when tapped against any NFC-enabled smartphone. No app to download, no QR code to scan — it just works.

Do visitors need an app to view my profile?

No. Your profile is a regular web page at belcard.app/p/yourusername. The phone's built-in NFC reader opens it in the default browser automatically. Visitors don't install anything.

Does the card need a battery or internet connection?

The physical card is entirely passive — no battery, no Wi-Fi, no Bluetooth. It's just a chip that stores a URL. The visitor's phone needs an internet connection to load your profile page, but the card itself needs nothing.

Is Belcard only for individuals?

No. We have a Business plan for teams who want every employee to have a branded Belcard. Team accounts include centralised profile management, unified analytics across all cards, and brand-locked card themes. Contact us for team pricing.

Profile & card

What does my profile look like to visitors?

Visitors see a page with a 3D interactive card viewer at the top — your card tilts and shows a glare effect as they move their pointer across it. Below that is your bio (if set) and your links as large tappable rows. The overall feel is clean and minimal on a light background.

How does the 3D card viewer work?

It uses Framer Motion's useMotionValue and useTransform to map pointer position to X/Y rotation (max ±15°) and a radial-gradient glare that follows the pointer. The card also has a gradient border shell — a 1px outer wrapper with a diagonal highlight gradient — that gives the edge a premium, depth-like look. On touch devices the 3D effect is disabled.

Can I change my username?

Yes, once. Go to Dashboard → Settings → Account → Change username. After the change, your old URL (belcard.app/p/old-username) stops working. If your physical card was already activated with the old URL, you'll need a replacement card — email us.

Can I have more than one profile?

Not currently. Each account has one profile. For multiple personas (e.g. personal and business), we recommend creating a second account. Team accounts let you manage profiles for multiple people from one admin dashboard.

How do I reorder my links?

In the Profile editor under the Links tab, drag any link row using the ⠿ handle on its left side. The order you set here is exactly what visitors see.

What are the card themes?

There are four built-in themes — Void (deep black, blue accent), Obsidian (dark navy, purple accent), Aurora (teal-violet, green accent), and Solar (dark amber, amber accent). Each affects the gradient background and NFC ring accent colour on your card. Select them from Dashboard → Card.

How does the social preview image work?

When your profile URL is shared on social media, a 1200×630px Open Graph image is auto-generated at the Cloudflare edge from your name, tagline, username, and card theme. It's cached in Cloudflare R2 for 24 hours and regenerated on the next request after that. You don't need to do anything — it works automatically.

NFC card

My phone isn't reading the card. What should I do?

1. Check NFC is enabled: Settings → Connected devices → NFC (Android) or it's on by default on iPhone.
2. Position correctly: top of the iPhone, centre-back of most Androids.
3. Remove thick or metal cases — they can block NFC signals.
4. Try on a different phone to isolate whether it's the phone or the card.
5. If nothing works, email support@belcard.app — we'll send a replacement.

Can someone copy or reprogram my card?

No. Our chips are factory write-locked. They cannot be reprogrammed by anyone after manufacturing. Even with an NFC writer app, the chip rejects all write commands. The only data on the chip is your public profile URL.

How long does the chip last?

NFC chips are rated for over 100,000 read cycles and 10+ years of data retention. Under normal use, your Belcard will outlast most smartphones. The PVC body is waterproof and scratch-resistant.

Analytics

What's the difference between an NFC tap and a profile view?

An NFC tap (nfc_tap) is recorded only when your profile URL is opened with ?nfc=1 — meaning a physical card was tapped. A profile view (profile_view) is recorded on every page load, regardless of how the visitor arrived. Taps ≤ views — the difference is digital traffic.

Are analytics privacy-friendly?

Yes. No raw IP addresses are stored. No cookies are set on visitor browsers. No third-party tracking scripts are used anywhere on Belcard. We use a one-way SHA-256 hash for session deduplication — it can't be reversed to identify anyone.

Payments

Which payment methods are accepted?

Khalti, eSewa, and Fonepay. All payments are in NPR. No international card or USD is needed.

Do you store my payment credentials?

No. Payment processing happens entirely on Khalti's, eSewa's, or Fonepay's infrastructure. Belcard only receives a success/failure confirmation and a transaction reference ID. Your PIN, password, card number, and OTP are never seen by Belcard.

What happens if I close the tab during payment?

If you close the tab before being redirected back to Belcard, your plan won't activate even if the payment went through. Email support@belcard.app with the gateway transaction reference and we'll activate it manually.

Account & security

How does Belcard store my password?

Passwords are hashed using PBKDF2 with SHA-256, 100,000 iterations, and a random 16-byte salt per password. The raw password is never stored or logged. Sessions use short-lived JWT tokens stored in an HttpOnly cookie — not localStorage.

How long do sessions last?

7 days from last sign-in. If you don't use the dashboard for 7 days, you'll be asked to sign in again. Sign out from Dashboard → Settings → Sign out to clear the session immediately on any device.

Can I delete my account?

Yes. Go to Dashboard → Settings → Delete account. Deletion is immediate and permanent — your profile, links, and analytics data are wiped. Your physical card will show "profile not found" when tapped. If you're on a paid plan, contact support before deleting to discuss a prorated refund.

Still stuck?

Email support@belcard.app. We're based in Kathmandu and respond within one business day, usually much faster.